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Open Door is a Registered Training Organisation and our provider number is 21858.  

We were first registered as an RTO in 2007 under the VQRA and then again on 1st October 2012 with Australian Skills Quality Authority (ASQA).

We are very proud and excited to let you know that our coaching qualifications have been renewed by ASQA for a further 5 years, commencing on 1st January 2015 (see below for more information).

Scope of Registration

Open Door has a limited number of qualifications on our Scope of Registration.  This is an important part of our business strategy because we are specialist in leadership and coaching - not trying to be 'all things to all people'.  We have our accredited programs, developed by Natalie Ashdown our CEO that we delivered as public or in-house programs. 

Accredited coaching qualifications:

10535NAT: Certificate IV in Workplace and Business Coaching
10536NAT:  Diploma of Workplace and Business Coaching


Our application for the renewal of accreditation of our programs was granted on 18 December 2014 by the Australian Skills Quality Authority (ASQA), in accordance with the provisions of the National Vocational Education and Training Regulator Act 2011. The courses are accredited for 5 years, commencing on 1 January 2015 and expiring on 31 December 2019.


Frequently asked questions:
“Are they national qualifications that can be delivered around the States?”
• The answer is “Yes!”

“Are these qualifications part of the Business Services Training Package?”

• The answer is “No! They are accredited courses, owned by Open Door, not part of the Commonwealth owned training package”.

Our qualifications are nationally recognised training and we are entitled to display the logo (below) to indicate that the qualification are recognised.


Student Information Handbook

To make an informed decision about your enrolment and if you have any questions throughout your program, you are encouraged to contact us via email to: or phone 1300 006 324.

Open Door has also produced a Student Information Handbook which contains important information on our:

RTO structure; vocational outcomes; training guarantee and course duration; training pathways; selection, enrolment and induction; training delivery; provision for LLN; student attendance and behavior; Staff Code of Conduct; Equity Commitment; Occupational Health and Safety; privacy; Competency-based training; the Assessment Process; RPL arrangements and credit transfer; access to student records; Student complaints and appeals; fees and charges; Refund policy; support, welfare and guidance; student safety.

You can download a copy of the Handbook here:  Student Information Handbook.


Open Door is audited by our regulatory authority ASQA and we also undertake internal audits to ensure our compliance with all regulations.

Open Door was audited by ASQA representatives on 15th March 2012 as part of our Continuing Registration as a National VET Regulator (NVR) Registered Training Organisation (RTO).  (In other words, our RTO Registration was due for renewal and we audited by ASQA as part of this process).

Any non-compliance rectifications were completed by Open Door and on 28th August 2012 we received a Final Audit Outcome letter that our application to renew our registration as a national VET regulator (NVR) registered training organisation (RTO) had been granted.  

Open Door was granted registration for a period of five years commencing on 1st October 2012 and is due to expire on 30 September 2017.  We applied and successfully received the Renewal of Registration on 20 June 2017 for a period of 7 years commencing on 1 October 2017.

Prior to this date will be applying for continued registration.

 Learner Survey Reports

As part of our RTO obligations under the 2014-2016 VET Funding Contract Open Door sends a Learner Survey to all of our graduates from our qualifications.  This survey has been designed by the government, and we are required to publish the results.  

Click here for a copy of Open Door's 2014 results.  

Click here for a copy of Open Door's 2015 results.

These indicators are based on a survey of 305 students and 17 employers.  This sample represents 54.7% of this organisation's training delivery in the 2015 calendar year.  The students and employers surveyed for these indicators were selected by this organisation in accordance with national guidelines.

We are proud of these results, however the Learner Survey does not provide enough information that we need to run our business and to ensure that we are bringing the best quality coach training to Organisations.  

 Therefore we also conduct qualitative surveys with all students about:

 'what has changed since doing their program?' 'what do they feel they have achieved?', 'how they are applying the coaching skills back into the workplace?' and 'how can we improve the programs?'. 

 Contact us if you'd like to talk more about this.




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